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Shipping & Return Policy

RETURN POLICY

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Last updated November 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA). After receiving a RMA, place the item securely in its original packaging, and mail your return to the following address:

Sweetbasil Gourmetware & Cooking School
Attn: Returns
10749 N Scottsdale Rd, Ste 101  
Scottsdale, AZ 85254  
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged: 

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Food or Perishable Items

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Sale, Discounted, or Discontinued Items

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

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A 25% restocking fee may be charged for all returns.

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Merchandise must be returned unused, in the original packaging and undamaged.

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Broken or damaged items reported immediately upon delivery will not be charged a return shipping fee or restocking fee.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
480-596-5628 
[email protected]